Late Arrivals

Key system for arrivals outside of office hours

Reception always aims to contact you prior to your arrival to determine if you will check-in during office hours or not, so sharing your mobile phone when booking is a great idea.  You are always welcome to call Reception on 07 5523 7900 the day before your arrival to obtain the key safe security code if arriving late.

Key safe location

On arrival in Douglas Street, walk towards the portico and front door. Just to your left at about chest height you will see a silver intercom panel and a small light brown safe.

To open the safe:

Enter the 4 numeric security code and press “ENTER” – the safe will open automatically.  Select the envelope with your name on it.  (Inside your envelope you will find a welcome letter, an instruction sheet on how to access your apartment and your apartment key).  We request that you complete check-in formalities the day after your arrival.

Please close the safe after collecting your envelope by closing the door and pressing the “CLOSE” button

 

Entry without a vehicle

Pass the grey key fob across black reader box beside the intercom panel near the safe. The front door will open and close automatically.

The lifts are situated through the sliding glass door at the rear of the reception area.

Call the lift (the ground floor is level 1), once inside the lift pass the key fob across the black reader and then press the button number that coincides with the floor of your apartment.

 

Entry with a vehicle from the car park

The car park entrance is in Douglas Street on the right hand side of the building. To enter the car park proceed down the driveway and about halfway down activate the gate mechanism by passing the grey key fob across the black box on the right side wall. The gate will open. Please park in the designated spot shown on the back of your key tag.

Call the lift (the garage is Basement level), once inside the lift car pass the key fob across the black reader and then press the button number that coincides with the floor of your apartment.

Enjoy your stay and we will look forward to seeing you during your visit